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Shipping & Returns - Outside of the USA

Shipping Questions for our Customers Outside the USA

  1. How much is shipping outside of the USA?
    A. Shipping outside of the USA depends on your location.  PortoVino does supplement the shipping fees to make them more affordable.  In order to get your precise shipping quote, at checkout, input your address and you will see your shipping options including lead times and pricing.
  2. Is shipping guaranteed?
    A. Standard shipping is not guaranteed.  We strive to offer the best shipping prices, as no one wants to pay for shipping.  Although the transit times are generally very reliable, they are not guaranteed.
  3. Do you offer a guaranteed shipping service?
    A. We offer FedEx if you would like a time definite transit time. The service is guaranteed so if you do not receive your order on time, you will not be charged for shipping. Please be advised that orders received after 10am will go out next business day and transit times will be counted in business days and does not include Saturday delivery.
  4. Are there any additional fees for shipments outside of the United States?
    A.  There can be additional fees such as customs duties.  This is dependent on the policies of your Government. Unfortunately, these duty rates vary by country and these fees would be assessed once your order has arrived at the local post office facility.  
  5. How long will it take to receive my shipment outside of the United States
    A. We work with a consolidator that offers the best pricing at the lowest shipping times.  Our current partnership will generally get you your order within 21 days. Please keep in mind this i just an estimate as delays are possible with international shipping.  If you need it faster, we offer very reliable expedited services with Federal Express.
  6. Where do you ship from?
    A. We ship from Tucson, Arizona USA
  7. What if I am not happy with my purchase?
    A. We want you to be happy, so if for any reason your PortoVino purchase isn’t working for you, simply email us at portovinocares@porto-vino.com.  If you are outside of the US, we will ask that you send your PortoVino back to us for a full refund. If you have a defective product, PortoVino stands behind any manufacturers defects. 
  8. What type of payments do you accept?
    A. We accept all major credit cards: Visa, Master Cards, Discover, American Express, Paypal, Apply Pay, and Google Pay.

 

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