We prioritize our customer's satisfaction over anything else. Our team puts in a lot of effort into the design, production and delivery of every bag. And, we take extreme care of the quality of our bags, the detailing, and the material we use. We constantly improve the designs and take your feedback into consideration. In the years of PortoVino's existence, we’ve had over 4000 reviews who have rated us 4.8 stars on Trustpilot. This community of happy customers keeps growing. But, if for some reason we were not able to make you happy then tell us immediately!
Please let us know if you have any issues, questions or just want to say hi!
- Write to us at portovinocares@porto-vino.com with the details.
- Include photos, if possible and required.
- We can do exchanges or refunds.
- If a return is necessary, we will provide you with a Return Authorization Number (RA#) and a return label.
- We will process all replacement & refund requests quickly.
Please note that returns for reasons other than a defective product, we prefer the item to be unused. The above applies for all orders in the Continental United States.
If you would like to return your order and you are located outside of the United States, we will stand behind any manufacturers issues. If there are no manufacturers issues, you can still return your purse for a full refund, but we will ask that you ship the purse back to us.
Please ensure that you make your return request within 30-days from receiving the bag.