Returns - Love it or we will refund it!

PortoVino Free Returns
Love it or we will refund it!
It's that simple! If you aren't happy, we aren't happy!

Please let us know if you have any issues, questions or just want to say hi!

- Write to us at with the details.
- Include photos, if possible and required.
- We can do exchanges or refunds.
- If a return is necessary, we will provide you with a Return Authorization Number (RA#) and a return label.
- We will process all replacement & refund requests quickly.

Please note that returns for reasons other than a defective product, we prefer the item to be unused. The above applies for all orders in the Continental United States.

If you would like to return your order and you are located outside of the United States, we will stand behind any manufacturers issues. If there are no manufacturers issues, you can still return your purse for a full refund, but we will ask that you ship the purse back to us.

Please ensure that you make your return request within 30-days from receiving the bag.