We want your PortoVino purchase to be an amazing experience and
we realize getting it to you ASAP is a big part of your experience! 

It is our goal to ship all orders by next businessday.  Your PortoVino will ship from Phoenix, Arizona using theUnited States Postal Service or FedEx.  One you have placed your order, you will receive a confirmation email when your order ships which will include a link to your tracking information.

Please note - if you ship overnight, this will ship overnight on the next business day.  Overnight shipments do not ship on Saturday or Sunday.

Shipping within the Continental United States

• Free Domestic Shipping at $44.95 -- All orders shipped within the Continental United States that are $44.95 and over qualify for free shipping. This only applies to standard shipping (which usually takes 2 -5 business days). If you need a more expedited service, we do offer FedEx overnight services. Please note if you choose overnight shipping, this service is only available Monday through Friday as we cannot ship on Saturday or Sunday.

International Shipping

• We ship to 220 countries around the world! There's a good chance we ship to you.
• We offer two rates for International Shipping.
• Economy International Shipping generally starts at $19.99 and it takes about 12 to 30 days for your order to arrive in your country.There may be custom delays beyond our control-- we do everything we can to avoid that, but it can still happen. 
• Express (FedEx) International Shipping generally arrives within 4 - 6 business days. There may be possible customs delays beyond our control, but we will do everything we can to avoid that.
• VAT/Duties:  Many countries charge VAT/Duties when a product is entering into the country and this could lead to additional costs.  Unfortunately we do not control these additional costs and they are imposed by your government's duty policies. It is possible that this may apply to your order and would not be included in your shipping cost.  If duties are imposed, your postal service will generally notify you when they have your shipment and send you a notice to contact the postal service to pay your duties prior to final delivery.

Please contact portovinocares@porto-vino.com with any concerns.

SHOP NOW

Love it or we will refund it! It's that simple! If you aren't happy, we aren't happy! 
Please let us know if you have any issues, questions or just want to say hi! 

• Please send an email to portovinocares@porto-vino.com explaining the issue

• Include photos if possible.

• We can do exchanges or refunds.

• If a return is necessary, we will provide you with a Return Authorization Number (RA#) and a return label. 

• We will process all replacement & refund requests quickly.

• Please note that returns for reasons other than a defect with the product we prefer the item to be unused.

• The above applies for all orders in the Continental United States. 

• If you would like to return your order and you are located outside of the United States, we will stand behind any manufacturers issues.  If there are no manufacturers issues, you can still return your purse for a full refund, but we will ask that you ship the purse back to us.

Please make return requests within 30 days after your order has arrived. 

SHOP NOW

How to Use the PortoVino

PORTOVINO FAQ's

1. What are the PortoVinos made of?
   A. We have a variety of PortoVino designs.  Below are the styles, along with what they are made of.  All the inside linings are made of a soft polyester.
   

   Classic - 100% Vegan Leather
   City Tote - 100% Polyester 
   Canvas Tote - 100% Cotton Canvas
   Messenger - 100% Vegan Leather
   Daypack - 100% polyester

2. How much do the PortoVinos cost? A. There are a variety of styles from Canvas Tote bags to Vegan Leather messenger bags with varying price points.  The PortoVinos start at $44.95. You can view the various price points online at www.porto-vino.com
3. Are the straps comfortable even with a full Party Pouch and all of my items
   A. Yes! The PortoVino straps are all designed to be comfortable while you carry your PortoVino full of wine and everyday essentials.
4. Will the PortoVino keep my drinks cold?
   A. The PortoVino comes with an insulated pocket that keeps your drinks chilled for a few hours depending on exterior temperature. We do offer an ice pack which will keep your beverages super cold.
5. Can I carry the PortoVino over my shoulders?
   A. The Messenger bags are designed to easily carry over your shoulder.  The other styles are designed to carry on your shoulder.
6. Can you use a wine box bladder in this purse?
   A. The PortoVino bags’ insulated pocket is generally sized to accommodate the PortoVino party pouch - which holds 1.5L of wine (2 bottles).  Most boxed wine bladders hold 3L (4 bottles of wine) which will be too big to fit in the insulated pocket. Boxed wine bladders that are 1.5L or smaller will fit in the PortoVino.  The one exception is the PortoVino DayPack which can hold a 3L boxed wine bladder, although it does include the standard 1.5L PortoVino party pouch.
7. Will this bag (filled) pass security checkpoints at concerts and such?
   A. As long as they don't open the secret pocket you'll be able to pass through undetected. Please use responsibly, however and please check open container laws prior to using in public spaces. :)
8. Will this bag (filled) pass TSA at an airport?
   A. Nope! Liquid is not allowed to go through airport checkpoints, so if you fill the party pouch prior to going through security, it will surely be taken.  We recommend, you go through with your unfilled PortoVino and you can fill it when you get to the other side.
9. Will the PortoVino violate open container laws?
   A. We are definitely not attorneys, or police officers so please check the open container laws in the area.  Always be safe when using your PortoVino!

PRICING

1. Are the prices in US Dollar?
   A. Yes!  All pricing is in US Dollar.
2. How much is shipping within the USA
   A. Shipping is free if you order a PortoVino Purse (minimum order $44.95).  
3. How much is shipping outside of the USA?
   A. Shipping outside of the USA depends on your location.  PortoVino does supplement the shipping fees to make them more affordable.  In order to get your precise shipping quote, at checkout, input your address and you will see your shipping options including lead times and pricing
4. Is shipping guaranteed?
   A. Standard shipping is not guaranteed.  We strive to offer the best shipping prices, as no one wants to pay for shipping.  Although the transit times are generally very reliable, they are not guaranteed,
5. Do you offer a guaranteed shipping service?
   A. We offer FedEx if you would like a time definite transit time. The service is guaranteed so if you do not receive your order on time, you will not be charged for shipping.
6. Are there any additional fees for shipments outside of the United States?
   A.  There can be additional fees such as customs duties.  This is dependent on the policies of your Government. Unfortunately, these duty rates vary by country and these fees would be assessed once your order has arrived at the local post office facility.  
7. How long will it take to receive my shipment outside of the United States
   A. We work with a consolidator that offers the best pricing at the lowest shipping times.  Our current partnership will generally get you your order within 21 days. Please keep in mind this i just an estimate as delays are possible with international shipping.  If you need it faster, we offer very reliable expedited services with Federal Express.
8. Where do you ship from?
   A. We ship from Phoenix, Arizona USA
9. What if I am not happy with my purchase?
   A. We want you to be happy, so if for any reason your PortoVino purchase isn’t working for you, simply email us at portovinocares@porto-vino.com and we will arrange a return or exchange based on your needs.
10. What type of payments do you accept?
    A. We accept all major credit cards: Visa, Master Cards, Discover, American Express and Paypal.

PARTY/REFILL POUCHES

1. What is the Party Pouch made of?
   A. The party pouch reservoirs are made of BPA free, FDA approved and are made from the same material used in boxed wines.The actual material isPE/VMPET/PE+PE.  It is a very durable material that you can feel safe to fill your liquids with.
2. Does the purse come with a Reservoir/Party Pouch?
   A. Yes! Every PortoVino comes with a Party Pouch to hold your favorite beverage.
3. What is the Party Pouch?
   A.  The party pouch is the PortoVino reservoir, easy to use and fill, it is especially designed to hold 2 bottles of wine or 1.5L of your favorite beverage. It includes a pouring spout so you can easily pour on the go.  It is made of bpa-free food grade material that is designed to preserve wine and minimize oxidation.
4. Can the Party Pouch be re-used?
   A.  Yes.  Although we do recommend changing out your party pouch, especially between different drinks to give your party a fresh start, the party pouch is definitely re-usable. Before re-using wash thoroughly. Simply remove the pouring spout, fill the reservoir with hot soapy water and be sure to swish the soapy water throughout the party pouch to make sure to get all the corners and to remove any dried liquid.  Rinse with warm water until it runs clear. Allow the party pouch to dry thoroughly.
5. How do I use the Party Pouch?
   A. Simply remove the pouring spout by pulling it out.  It does not twist in or out, it simply gets pulled or pushed in.  Once you remove the spout, you can pour up to 1.5L of your beverage of choice in the party pouch.  Simply push the pouring spout back into its place. You should hear 2 clicks to know it is securely in place and there will be no leakage.  If you forcefully push the spout more than the 2 clicks, the pouring spout will permanently lock into place. Before first use, the pouring spout has a red perforated seal. Simply pull the seal off so the entire red seal is removed. The pouring spout also includes a small clear cap.  This clear cap can be kept if you would like to keep it on the pouring spout when not in use, however it is not necessary. Once your party pouch is filled, you can place it in your secret insulated pocket in the PortoVino. Align the pouring spout with the hole in the insulated pocket. Zip up your insulated pocket.  When you are ready to pour, simply open up the designer flap on the exterior of the purse, pull out the spout and place your thumb on the top of the spout and your index finger and middle finger on each of the side levers. Pull up with your index finger and middle finger and your drink will pour from the spout. Make sure you have a glass under the pouring spout to collect your drink.
6. Does the bag give the wine a plastic taste?
   A. Nope! The Party Pouch uses the same material as boxed wine bladders and does not add any taste to your wine. As a matter of fact, the material of the party pouch prevents the oxidation of your wine so it will stay fresher longer.
7. Can I put carbonated drinks like beer and champagne in my party pouch?
   A. Yes!  You can use carbonated beverages in your party pouch, but because carbonation will create pressure, you will need to begin pouring within 1 hour of putting carbonated beverages in your party pouch.  
8. Does the party pouch take up lots of room in the purse?
   A. Nope! The Party Pouch filled fits perfectly into a side pocket leaving plenty of room for your other items.
9. Does the spout leak at all?
   A.  Nope!  It is very secure and with proper use, you should not have any issue with leaking.  The spout has a 2 click system so as long as you hear the 2 clicks, the spout will be securely in place.  After pouring and you allow it to completely pour in your glass, the spout does not leak. To take extra precautions, you can either use the clear plastic cap that is included with the party pouch or you can simply swivel the spout upside down when you are not pouring.